Location: Detroit, Michigan MUST WORK ONSITE IN DETROIT

Duration: 1.8 years

Will this position be required to work onsite for any reason at any time?: Yes, vaccine is required.

Engagement Description – This position will require strong technical skills, operational knowledge as well as support the increasing analytical needs in operations and support succession planning.

Top 3 Required Skills/Experience –

• Intermediate to Advanced proficiency in MS Excel and Access
• Project management
• Continuous improvement minded

Required Skills/Experience –

The rest of the required skills/experience include:

• Identify and analyze operational data and develop insights in support of business objectives.
• Develop and improve workflows and business processes within defined areas to improve customer service, decrease operational costs and improve overall quality.
• Identify and/or analyze business problems and develop recommendations for solutions to problems.
• Lead the development and implementation of projects and/or teams to produce desired results.
• Document and communicate project concepts, milestones, and results.
• Recommend and assist with implementing standard policies and procedures.
• Ensure that corporate compliance is communicated, implemented, and monitored on an ongoing basis.
• Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
• Provide support to internal departments and external entities by answering questions, supplying information and training.
• Create and present reports and presentations to display operational data and proposed business changes.
• Excellent verbal and written communication skills.

Preferred Skills/Experience – Optional but preferred skills/experience include:

• Experience working with multiple stakeholders including Executive level
• Salesforce Healthcare industry experience
• CMS or Exchange/Marketplace knowledge
• MS Word, Outlook, Teams, PowerPoint, SharePoint, Visio, VBA programming, SQL Server
• Build databases by effectively demonstrating advanced-level proficiencies in the major components of Microsoft Access via:
  • Tables
  • Forms
  • Reports
  • Queries
  • Macros
  • Modules
• Work with project/testing teams for script development to meet business and technical requirements
• Participate in cross-functional workgroup meetings to drive decisions that meet system and workflow requirements
• Creative thinking and analytical skills

Education/Certifications: Bachelor’s degree strongly preferred